Terms of Service

Last Updated: 7 January 2026
Effective Date: 7 January 2026

Introduction

These Terms of Service (“Terms”) govern access to and use of the Renchi platform and services (“Service”), an AI-powered voice agent platform for home services and trades businesses.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

Service Provider

Renchi Labs Limited
(Trading as Renchi)

Registered Address:
60 Tottenham Court Road
Office 690
Fitzrovia
London
W1T 2EW
United Kingdom

Privacy inquiries: privacy@renchi.ai
Support inquiries: support@renchi.ai

Definitions

In these Terms:

• “We”, “us”, “our” refers to Renchi Labs Limited (trading as Renchi).

• “You”, “your” refers to the individual or entity accessing or using the Service.

• “Service” means the Renchi platform, including web applications, dashboards, AI voice agents, APIs, integrations, and related services.

• “Business User” means companies, trades businesses, and authorised team members using the Service.

• “End User” or “Caller” means individuals interacting with AI voice agents via telephone.

• “Account” means a registered user account on the platform.

• “Team” means an organisation or business entity within the Service, including users, data, and configurations.

• “AI Voice Agent” means automated voice assistant technology provided through the Service.

• “Content” means any data, text, audio, recordings, transcripts, configurations, or materials uploaded, submitted, or generated through the Service.

Eligibility and Account Registration

3.1 Eligibility

To use the Service, you must:

• Be at least 18 years old

• Have legal capacity to enter binding contracts

• Have authority to bind an organisation if registering on its behalf

The Service is intended for business use by UK-based home services and trades companies.

3.2 Account Registration

To access the Service, you must create an Account and agree to:

• Provide accurate and current information

• Maintain and update Account details

• Keep credentials confidential

• Notify us immediately of unauthorised access

• Accept responsibility for all activity under your Account

3.3 Team Accounts

Team owners and administrators are responsible for:

• Managing users and permissions

• Ensuring compliance with these Terms

• Configuring appropriate access controls

• Removing users who no longer require access

Description of Service

4.1 Platform Overview

The Service enables businesses to:

• Handle inbound calls using AI voice technology

• Capture and manage customer information

• Book appointments and service calls

• Transfer calls to humans with context

• Access analytics and insights

• Integrate with third-party tools

4.2 Core Features

The Service includes:

• AI Voice Agents

• Call recording and transcription

• Customer management tools

• Team collaboration features

• Analytics and reporting

• Third-party integrations

4.3 Service Availability

We aim for reliable access but do not guarantee uninterrupted availability. Downtime may occur due to maintenance, urgent fixes, or events beyond our control.

Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful business purposes and in compliance with all applicable laws.

5.2 Prohibited Conduct

You must not:

• Use the Service unlawfully or fraudulently

• Violate laws or industry regulations

• Infringe intellectual property rights

• Transmit malware or harmful code

• Access systems without authorisation

• Disrupt Service integrity or performance

• Reverse engineer or tamper with the Service

• Remove proprietary notices

You must not upload unlawful, abusive, misleading, or spam content, impersonate others, misuse personal data, resell the Service, or share credentials.

5.3 AI Voice Agent Use

You agree to:

• Provide required disclosures

• Avoid deceptive behaviour

• Escalate emergencies appropriately

• Comply with consumer protection laws

• Ensure callers understand they are speaking with AI

5.4 Consumer Regulation Compliance

You are responsible for complying with applicable consumer laws, including pricing transparency, cancellation rights, and sector-specific disclosures.

Business User Responsibilities

6.1 Data Protection

Business Users act as data controllers. Renchi Labs Limited acts as a data processor.

You are responsible for lawful data processing, privacy notices, handling data subject requests, retention policies, and UK GDPR compliance.

6.2 Call Recording Disclosures

You must ensure callers are informed that calls may be recorded, involve AI processing, and clearly identify your business.

6.3 Emergency Handling

You must configure emergency escalation, ensure human availability, and not disable safety or escalation features.

6.4 Trade Compliance

You are responsible for maintaining required trade registrations, licences, and accurate service disclosures.

Fees and Payment

7.1 Fees

Fees may include subscription charges, usage-based fees, and premium features.

7.2 Payment Terms

Fees are in GBP and payable in advance. We may change pricing with at least 30 days’ notice.

7.3 Taxes

Fees exclude VAT and other applicable taxes.

7.4 Non-Payment

We may suspend the Service, charge statutory interest, and recover reasonable collection costs.

7.5 Refunds

Fees are non-refundable unless required by law or expressly agreed otherwise.

Intellectual Property

8.1 Our IP

The Service and underlying technology are owned by Renchi Labs Limited or its licensors. You receive a limited, non-exclusive licence for the duration of your subscription.

8.2 Your Content

You retain ownership of your Content. You grant us a licence to process it solely to operate, maintain, and improve the Service.

8.3 Call Data

Call recordings and transcripts remain your Content and are processed in accordance with our Privacy Policy.

8.4 Feedback

Feedback may be used without restriction or compensation.

Confidentiality

Each party must protect confidential information, subject to standard legal exceptions.

Third-Party Services

The Service relies on third-party providers for telephony, AI, hosting, and email delivery. We are not responsible for third-party services.

Disclaimers

The Service is provided “as is”. AI technology has limitations. We do not guarantee outcomes or business results. The Service is not a substitute for emergency services.

Limitation of Liability

Our total liability is limited to the greater of fees paid in the prior 12 months or £100, except where liability cannot legally be excluded.

Indemnification

You agree to indemnify Renchi Labs Limited against claims arising from your use of the Service, your Content, or violations of law.

Term and Termination

You may terminate at any time. We may suspend or terminate access for breach or legal necessity. Certain provisions survive termination.

Modifications

We may update these Terms with notice. Continued use constitutes acceptance.

Governing Law and Disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

General Provisions

These Terms constitute the entire agreement. Severability, waiver, assignment, force majeure, and third-party rights provisions apply.

Contact Information

Privacy: privacy@renchi.ai
Support: support@renchi.ai

Renchi Labs Limited
(Trading as Renchi)
60 Tottenham Court Road
Office 690
Fitzrovia
London
W1T 2EW
United Kingdom

Supplementary Terms for Business Users

Service availability targets, security practices, API usage rules, and compliance support are provided without formal SLAs.

Supplementary Terms for End Users (Callers)

Callers will be informed they are speaking with AI, may request human assistance, and retain UK GDPR rights.

If there is an emergency, callers should contact 999 directly.